Premium Moving Services - Review by All Movers

Most moving companies offer the same basic menu, and Premium is no different in that regard. Where they try to stand out is in the execution.

Their process is pretty straightforward, which I appreciate. No confusing steps or hidden clauses.

It all starts with getting one of their moving quotes. Here’s the thing-they don’t give you an instant online quote. You have to speak with someone. At first, this might seem annoying, but it’s actually a good thing. A quote based on a simple form is just a guess.

They do a virtual or in-home survey to see exactly what you’re moving. This allows them to give you a fixed-price estimate. That means the price they quote is the price you pay, unless you add or remove items.

This single step eliminates the biggest source of customer complaints in the moving industry: surprise fees. Their customer support is accessible, and they seem genuinely interested in answering questions without giving you the hard sell.

On moving day, the moving crew shows up on time. They do a walkthrough with you to confirm what’s going and what’s not. The crew leader is your point of contact for the day.

One thing that stands out from client reviews and my own observation is the crew’s professionalism. They lay down floor runners and pad doorways to protect the house. They wrap furniture thoroughly. It’s a well-oiled machine.

Their policy on damages is also clear. They have a standard liability coverage included, but they also offer full-value protection for an extra cost.

It’s important to understand the difference. Their claims ratio is reportedly low, which is a good sign that they handle things carefully in the first place. If something does go wrong, they have a dedicated claims person to handle it, so you’re not stuck in a phone tree.

No company is perfect. Let’s break down the good and the not-so-good.

Please note that prices are estimates for informational purposes and may vary based on individual factors.

Costs can vary wildly based on distance, the amount of stuff you have, and the services you choose. You can use our moving cost calculator to get a general idea for your budget. However, based on data from past moves and industry averages, here’s a rough idea of what you might expect. Remember, your fixed-price estimate will be specific to your move.

To give you some context, here’s how they stack up against a few other well-known names in the moving industry.

While they’ve grown a lot since their early days, Premium Moving Services isn’t in every single city just yet. They’ve focused on establishing strong hubs in major metropolitan areas, ensuring their quality of service remains high rather than spreading themselves too thin. This approach seems to be working, as their reputation in the cities they do serve is generally excellent.

Premium Moving Services has a significant presence in the following states and major cities:

• Texas: Dallas, Houston, Austin, San Antonio
• Florida: Miami, Orlando, Tampa, Jacksonville
• California: Los Angeles, San Diego, San Francisco
• New York: New York City, Buffalo, Rochester
• Illinois: Chicago
• Georgia: Atlanta
• Colorado: Denver
• Arizona: Phoenix
• Tennessee: Nashville, Memphis
• North Carolina: Charlotte, Raleigh

They are continually expanding, so it’s always a good idea to check their website or call to confirm service in your specific area.

So, here’s my verdict.

Using my sister’s analogy, Premium Moving Services is the wall bed with the real mattress. It’s not the cheapest, flashiest option you can find online in five minutes. It’s a considered purchase. You invest a bit more time upfront with their consultation process and a bit more money in their fixed-price estimate.

What you get in return is a good night’s sleep. You get the peace of mind that comes from knowing the price is the price. You get a moving crew that respects your home. You avoid the nightmare scenario of your belongings being held hostage for more money or discovering your grandmother’s china in a million pieces.

For someone on an extremely tight budget who is willing to roll the dice, there are cheaper options. But for the target audience – families and individuals who value their time, their sanity, and their belongings – I think Premium Moving Services is a fantastic choice.

The slightly higher cost is an investment in a smoother, more predictable customer experience, and during a life event as stressful as moving, that’s worth its weight in gold.

If Premium doesn’t feel like the right fit for you, here are a few other paths to consider:

• Container Moving (like PODS or U-Pack): This is a great hybrid option. They drop off a container, you pack it yourself, and they ship it to your new home. It gives you flexibility and saves money on labor.
• DIY Truck Rental (like U-Haul or Penske): The cheapest route, but also the most labor-intensive. You do everything-the packing, the loading, the driving, the unloading. Best for small, local moves if you have plenty of friends willing to help for pizza and beer.
• Moving Brokers: A broker will shop your move around to various carriers to find a low price. The downside is you often don’t know which moving company will actually show up, and the quality can be inconsistent.

Ultimately, the right choice depends on your budget, your timeline, and how much work you’re willing to do yourself.