Redefyne Moving - Review by All Movers

Okay, let’s get into the meat and potatoes. What can they actually do for you? I’ve seen companies promise the moon and then refuse to move a piano, so I always check the fine print.

Knowing what they do is one thing, but knowing how they do it is where the rubber meets the road. I’ve dealt with enough moving quotes to know the process can be confusing.

So, you decide to give them a shot. First, you need an estimate. You can call them or fill out a form online.

Here is where you need to pay attention:

Communication. Redefyne is generally pretty good about this. They will likely ask for an inventory list. Please, for the love of all that is holy, be honest with this list. If you say you have 20 boxes and you actually have 50, the price will change, and everyone will be grumpy on moving day.

They often try to provide a fixed-price estimate or a binding quote if they can see the inventory clearly (via video call or in-home visit). This protects you from the price skyrocketing later. Their customer support is usually actual humans, not endless phone menus, which is refreshing.

On the big day, the moving crew shows up. Redefyne usually confirms the arrival window beforehand.

First, they do a walkthrough. The foreman will look at what needs to go. They prep the house – putting down floor runners and padding door frames so they don’t ding your security deposit.

They wrap the furniture in pads (moving blankets) and shrink wrap. Then they load. It’s like a game of Tetris.

Regarding policies: If there is a delay or damage, they have a claims process. It’s regulated by moving company regulations, but Redefyne tends to handle this internally with a bit more grace than the big van lines.

However, if you change the scope of work on the day of the move – like suddenly asking them to move a hot tub you “forgot” to mention – expect a change order and a price hike. That’s standard moving industry practice. Be sure to reference our guide on understanding moving contracts to know what you’re signing on moving day.

I’m not here to sell you a fantasy. No moving company is perfect. Here is the good, the bad, and the ugly.

These are estimates. Summer moves cost more. Weekends cost more.

Money talk. Everyone hates it, but we have to do it. Pricing in moving is notoriously hard to pin down because it depends on weight, distance, and seasonality.

However, based on average normalized moving cost data and what I’ve seen, here is a rough idea.

If you are thinking, “Okay, Sarah, this sounds decent, but are they actually near me?” here is the deal. They started small but have spread their wings a bit.

While they can move you to anywhere in the lower 48 states, their operations are smoothest if you are starting near their hubs.

• Portland, Oregon (Headquarters): This is their home turf. They dominate the Pacific Northwest market here.
• Phoenix, Arizona: A major hub for them now.
• Dallas/Fort Worth, Texas: They have expanded here recently to catch the wave of people moving to Texas.

If I were moving again – and let’s pray I’m not doing that anytime soon because my back still hurts from the last one – would I hire Redefyne?

Yes, with a caveat.

I would hire them if I had nice furniture, fragile items, and a desire for low stress. If I wanted to know that the person handling my grandmother’s china actually cared about their job, Redefyne is a great pick.

Their claims ratio (the number of times they break stuff) is reportedly lower than the industry average, and their customer experience scores are high.

However, if I were a broke college student with a futon and three boxes of clothes, I’d probably just rent a truck or find a cheaper, scrappier service. Redefyne is a premium service. You pay for the peace of mind.

They are legitimate, licensed, and insured. They communicate well. In the world of moving, that’s basically winning the lottery.

Maybe they are booked up, or maybe you just want to shop around. It’s smart to get at least three quotes. Seriously, do it.

• Portland, Oregon (Headquarters): This is their home turf. They dominate the Pacific Northwest market here.
• Phoenix, Arizona: A major hub for them now.
• Dallas/Fort Worth, Texas: They have expanded here recently to catch the wave of people moving to Texas.

Speaking of which, when comparing quotes, look at the customer complaints logs on the BBB (Better Business Bureau).

Every company has complaints, but look at how they resolved them. Did they ignore the person, or did they fix it? Redefyne usually fixes it. You can also educate yourself on avoiding traps with our guide to spotting moving scams.