Broad Street Movers - Review by All Movers

They offer the standard suite of services, but the devil is in the details. Here is what you can actually book them for.

Knowing what they offer is one thing; knowing how the sausage gets made is another. Here is the workflow I’ve pieced together.

It usually starts with a phone call or a form on their website. I always recommend calling. You can tell a lot about a company by how they answer the phone. Do they sound stressed? Rude? Or are they helpful?

Broad Street Movers typically does a two-step estimate process.

1. Initial Conversation: You tell them the basics. “I have a 3-bedroom house, lots of books, and a piano.”
2. The Walkthrough: For bigger moves, they might do a video survey or send someone out.

My advice: Do not settle for a ballpark quote over the phone if you have a lot of stuff. Get a fixed-price estimate or a “Not-to-Exceed” price. Broad Street Movers is pretty good about offering fixed-price estimates if they can see the inventory first. This protects you from the dreaded “surprise bill” at the end of the day.

They will send you a quote via email. Read the fine print. Look for the cancellation policy. Look for the change order policy – that’s the document they make you sign if you suddenly decide to add 20 more boxes on moving day that weren’t on the original list. If you want to know what to keep an eye out for, check our checklist on avoiding common moving mistakes.

On the big day, the moving crew usually calls you about 30 minutes before arrival.

When they get there, the foreman (the head mover) will do a walkthrough with you. This is your time to shine. Point out the scratches that are already on the floor so they don’t get blamed for them. Point out the box that contains your grandmother’s ashes so they treat it like gold.

Broad Street Movers crews usually start by prepping the house. They put down floor runners to protect your hardwood and use door jamb protectors.

This is a sign of a quality mover. If a mover walks in and starts dragging furniture without protecting the floor, fire them. Okay, maybe don’t fire them, but watch them like a hawk.

They load the heavy stuff first – appliances, dressers, sofas. Then the boxes. It’s like a giant game of Tetris. Once everything is on the truck, they head to the new place and do it in reverse. Before signing the final documents, make sure you look over our guide to understanding moving contracts.

Regarding damages: Broad Street Movers has a decent reputation for handling claims, but remember, standard valuation is only 60 cents per pound. Always ask about full value protection. If they break your TV, you want a new TV, not a check for $15 based on its weight.

Nothing is perfect. Here is the good, the bad, and the ugly.

These are estimates. Seasonality affects this huge. Moving in July? Add 20%. Moving on a Tuesday in November? You might get a deal.

Okay, money talk. It is really hard to give an exact number without seeing your stuff, but based on the average normalized moving cost in the region and user reports, here is what you can expect.

So, where do these guys actually operate? It’s important to know their turf. If you are outside their radius, you’ll be paying hefty “travel time” fees, which is just paying for the crew to sit in the truck listening to the radio.

Broad Street Movers is primarily centered around the Philadelphia metro area.

• Philadelphia, PA: This is HQ. They cover Center City, South Philly, Fishtown – the whole grid.
• Pennsylvania Suburbs: Main Line, King of Prussia, West Chester. You can view our general page for Pennsylvania for surrounding choices.
• New Jersey: They handle moves into and out of South Jersey (Cherry Hill, Collingswood).
• Delaware: Northern Delaware is usually within their “local” scope.

If you are moving from these areas to Florida or New York, they can do it. Feel free to track nationwide destinations via our guide on the top cities people are moving to.

Look, I’ve seen a lot of moving companies. I’ve seen the ones that hold your stuff hostage for extra cash (illegal, by the way), and I’ve seen the ones that show up three hours late smelling like cigarettes.

My verdict? Yes, Broad Street Movers is a solid choice.

They strike that balance between being professional enough to have proper insurance and contracts, but small enough to treat you like a neighbor. The customer experience generally ranks high because they manage expectations well. They don’t promise the moon and deliver a rock. They tell you it’s going to be hard work, they give you a fair price, and then they do the heavy lifting.

Are they perfect? No. Customer complaints usually revolve around scheduling tightness or strict policies on deposits. But in an industry rife with scammers, keeping a checklist to protect yourself from moving scams is always smart, and these guys are the real deal. If you value your furniture and your sanity, they are worth the quote.

If Broad Street is booked, or if you just want to shop around (which you should – always get three quotes!), here are some others to look at:

• Mambo Movers: Another Philly staple with a quirky vibe and strong reputation.
• Gentle Giant: A larger regional carrier known for very athletic, fast crews. More expensive, but very fast.
• Two Men and a Truck: A franchise. It’s hit or miss depending on who owns the local branch, but generally reliable for smaller moves.