Ben the Mover Guy - Review by All Movers

A moving company is only as good as the specific services they offer. It’s not enough to just say “we move stuff.” Do they pack? Do they handle pianos? Can they store your stuff when the closing date on your new house gets pushed back (because it always gets pushed back)? Here is the breakdown.

Understanding the workflow of a moving company can save you so much anxiety. It helps you spot red flags and manage your expectations. Here is how the sausage gets made with these guys.

This is usually the first test of a company’s competence. When I reached out to see how their booking works, it felt pretty standard but responsive.

1. The Initial Contact: You can fill out a form online or call. Personally, I always call. I want to hear the voice of the person dispatching the crews. Do they sound stressed? Do they sound organized?
2. The Estimate: They offer quotes based on inventory. Crucial tip: Do not lie about your inventory. I know it’s tempting to say, “Oh, I don’t have that much stuff,” to get a lower price. But when the moving quotes come in, they are based on what you said. If the crew shows up and there are 50 extra boxes, you’re getting hit with a price adjustment.
3. Fixed-Price vs. Hourly: For local moves, expect an hourly rate based on the crew size. For long-distance, try to lock in a fixed-price estimate. Ben the Mover Guy is generally known for being transparent here, but you have to push for the details in writing.
4. Communication: Customer support seems to be handled by a small, dedicated office team rather than a call center abroad. That’s a huge plus. If something goes wrong, you want to talk to someone in the same time zone.

So, the big day arrives. How do they handle it?

• Arrival: They usually give a window of arrival. In my logistics days, I learned that “8:00 AM to 10:00 AM” means 8:00 if you’re lucky, 9:30 if there’s traffic.
• The Walkthrough: A good moving crew leader will do a walkthrough with you before lifting a single box. They check for existing damage to walls or furniture. This is for their protection and yours.
• Protection: They should be laying down neoprene runners for the floors and padding the banisters. If they don’t, ask them to. Ben the Mover Guy crews typically come equipped with shrink wrap and moving pads (blankets).
• Loading: It’s a game of Tetris. They want to build “tiers” or walls of boxes in the truck to prevent shifting.
• The Paperwork: Before they leave, you’ll sign the bill of lading. Read it. Seriously, read it. Before finalizing anything, it’s always a good idea to check out our tips on understanding moving contracts.

Policy on Damages:

Nobody likes to talk about this, but stuff breaks. It just does. The standard industry coverage is 60 cents per pound per article. That means if they drop your 50-pound flat-screen TV, they owe you $30. It’s terrible. Check if they offer “Full Value Protection.” It costs more, but if you have nice things, it’s essential.

Nothing is perfect. Even the best movers have bad days. Here is the balanced view.

These numbers are estimates. Factors like stairs, elevators, heavy items (pianos), and packing services will add to the cost. Always watch out for the “change order” – a document they make you sign if the scope of work changes on moving day, increasing the price.

Okay, let’s talk money. Please remember, I cannot give you an exact number because I don’t know how much stuff you have. Are you a minimalist, or do you have a basement full of holiday decorations?

However, based on average normalized moving cost data for this region and company tier, here is what you might expect.

Ben fits that sweet spot: more professional than the “Two Guys” operation, but more attentive than the National Van Lines.

Location is everything. If a mover has to drive two hours just to get to your house to start the job, you might be paying for that “travel time.”

Ben the Mover Guy is primarily headquartered in the Philadelphia area. Their main operational hub serves:

• Philadelphia, PA
• South Jersey (Cherry Hill, Mt. Laurel, etc.)
• Delaware (Wilmington area)
• Surrounding suburbs (Main Line, King of Prussia, etc.)

If you are in these zones, you are in their “home turf,” which usually means better pricing on travel time. If you ever need to verify cross-country routes down the line, feel free to check our page on top cities people are moving to.

If you were my best friend asking me over a glass of wine, “Sarah, should I hire them?” I would say yes, but with a caveat.

They are a “good” moving company in the sense that they are legitimate, insured, and care about their reputation. They have a low claims ratio compared to budget carriers, meaning they don’t break stuff often. Their customer complaints are relatively few and usually revolve around scheduling tight spots rather than destroyed furniture.

However, they are best for people who value quality over rock-bottom pricing.

If you are counting every penny and willing to risk a few scratched table legs to save $200, you might find them slightly pricey. But if you want to minimize the stress of moving day – if you want a crew that is polite to your kids and doesn’t smell like yesterday’s cigarettes – Ben the Mover Guy is a strong contender.

They handle the moving company regulations correctly, they don’t hit you with weird hidden fuel surcharges without warning, and they communicate. That’s 90% of the battle right there.

Maybe they are booked. Maybe you just want to shop around. Here are a few alternatives I’d look at.

• Gentle Giant Moving Company: Similar vibe. High quality, focus on athleticism and politeness. Usually on the pricier side.
• Extra Mile Movers: Since I mentioned them earlier, they are often in the same conversation. If you read an Extra Mile Movers review, you’ll see they also focus on customer service, though availability varies.
• Mayflower / United: If you are moving from Philly to Seattle, sometimes the big guys strictly based on volume logistics can offer a better rate, even if the service is less personal.

Listen, moving is a major life event. It’s right up there with divorce and changing jobs on the stress scale.

Choosing the right partner for it matters. Whether you go with Ben or someone else, trust your gut. If the person on the phone is rude, hang up. If the price sounds too good to be true, it is. Good luck, and may all your wine glasses arrive in one piece!