New City Moving - Review by All Movers

You can request a free estimate online; they’ll call to scope your inventory, stairs/elevators, and any special items. For larger moves, expect a video walk-through or in-home survey. Communication is by phone and email; I usually ask the coordinator to summarize our plan in writing: arrival window, crew size, truck size, and any building rules.

Pro tip: If your building has a dock window or elevator slot, give those times to the coordinator and ask for their written confirmation plus a “what-if” plan. That one email can save a day. (See complaint trends below.)

Their “Moving Process” guide mirrors what I saw on my jobs: a brief walk-through, pad/shrink wrap, labeling, staged loading, and re-assembly on arrival.

If the scope changes mid-job (extra stop, new items), they’ll adjust the work order – that’s called a change order. For interstate, FMCSA requires disclosures around binding vs non-binding estimates and what happens when services change. For locals, make sure the foreman notes any additions before work continues.

Delays, cancellations, damages: Like every mover, they have policies. The insurance page explains coverage, how repairs are handled, and valuation choices. Keep all boxes and packing materials until claims settle, and photograph anything high-value before the crew pads it.

Please note that prices are estimates for informational purposes and may vary based on individual factors.

Below is a realistic snapshot for Chicago local moves built from current Chicago hourly ranges – not a formal quote. You can use our moving cost calculator to get a general idea for your budget. Long-distance pricing is a fixed custom number after a survey.

* Excludes packing materials, specialty items, parking tickets, or building fees.
** Upper end reflects busy-day rates some Chicago movers charge (ask for weekday pricing).

Long-Distance (Illustrative):

*** Ranges based on national long-distance pricing guidance and industry sources; New City issues a fixed custom quote after survey.

Average normalized moving cost: For locals, think crew-hours × Chicago hourly; for interstate, think inventory + distance + delivery window. If you like one number, divide your quote by the estimated hours to sanity-check it against the hourly market above.

Sources: New City (services/coverage), MoveBuddha (ranking), Move-tastic and Bellhop pricing explainers, Two Men and a Truck rate guidance. Always validate current franchise rates and minimums.

If you live in Chicagoland, there’s a good chance New City has already worked your building – which matters for COIs, elevator reservations, and alley access. If you’re moving in from out of state, they’ll coordinate the interstate leg and deliver on your schedule window.

Primary base: Chicago, IL.

Service area: City neighborhoods (Loop, West Loop, River North, Lincoln Park, Lakeview, Wicker Park, Logan Square, Hyde Park, etc.) and suburbs across Cook, Lake, DuPage, Will, and more – including Evanston, Skokie, Wilmette, Oak Park, Schaumburg, Arlington Heights, Naperville, Oak Brook, Hinsdale, Highland Park, Lake Forest, and many others.

If you want a single vendor to pack, move, and store with deep Chicago know-how, New City Moving is on my short list.

They have the fleet, the crews, and the local building experience to make city moves feel controlled. When I’ve hired them, communication was crisp and the foreman stayed ahead of problems.

Where I’m firmer now is scheduling. Public data shows a bump in customer complaints around timing in the last year.

If you have a tight dock/elevator window – or kids, pets, and a work call at 4 – lock the arrival window in writing, confirm the crew size, and ask what happens if they’re late.

Get your valuation choice in writing too; their insurance page is clearer than most, but protection is a you decision. Do those things, and you give yourself the best shot at the smooth, “wow that was easy” customer experience you want.

• Move-tastic! (Chicago) – Transparent hourly guidance and consistently solid local-move reputation. Great for apartments and smaller homes when you want a nimble crew.
• Two Men and a Truck (Chicago franchises) – Ubiquitous, predictable systems; hourly locals with rates that vary by franchise. Good backup if your first choice is booked.
• Bellhop – App-driven scheduling, clear hourly model, and labor-only options. Handy for last-minute or partial moves; note minimums.
• Allied / United / Mayflower agent in Chicago – If you’re going cross-country with a large home, a major van line agent brings guaranteed quotes, tracking, and strong valuation programs. Check agent reviews, not just the brand.